2020: Time Tested Customer Experience Mantras

The advent of technology and innovations in Artificial Intelligence (AI), Personalization, Data analytics have all definitely contributed to enhancing customer experience. But to keep our Customers happy, technology alone is not sufficient. Good old days Customer Friendly gestures always prove beneficial to help brands and retailers to win customer loyalty. This post tries to explore such Time Tested Customer Experience Mantras. These mantras can be handy for retailers in the digital arena too:

Stay in Touch

A Simple Greetings will often please customers. Do not worry about the frequency and wish your customers at least once or twice a year. This is the primary Time Tested Customer Experience Tip from time immemorial.

Value Time

Do not expect customers to ask for your appointment. Instead, proactively meet them and resolve their problems. As we know, ‘Time is Money’ is an age-old adage, and customer’s time has no exception from this. Thus valuing the Time of Customer is a universally proven tip.

Remember Special Occasions

Make it a point to mark the Birthday and Anniversaries of your loyal customers and send them wishes. So let us not forget the facts learned in moral science ‘Small gestures win bigger things.’

Create Videos

Capture your operations and transactions in videos and share them at social media sites. Remember “Picture speaks a thousand words” but “Videos speak millions of words.”

Conduct Contests

Encourage employees to take part in customer-satisfaction contests. Persuade them to share their thoughts with the peer groups. Thus, Contests should be part of all customer service initiatives.

Customer Feedback

Always value the customers’ feedback. It is best to ask them one straight forward question: “How can we improve our Service?”

Publish Whitepapers, Blogs, and Articles

Publish current trends in your Business through Whitepapers or Blogs. Customers will be delighted to learn about new developments. Thus ensure Customer Experience in a better way.

Active Participation in Social Media

Participate in Social Media groups and discussion groups. Share your product and service strengths. So, it is important to optimally utilize social media to connect with the customers.

Give back to the Society

The next tip is to take part in social movements and charity initiatives. Thus, extending support to the causes of Natural Calamities and help the needy sections of the society. So, in this way, Organization image improves amongst clients.

Enrich Internal Customer/Employee Experience

“Charity begins at Home,” says an old adage. Similarly, Best Customer Experience should start by treating internal customers that are employees well. Finally to sum it up to value addition to these Time Tested Customer Experience methods is possible by using Aidio-ICX Suite. If you are keen to know more about Aidio ICX Suite please read the following link: https://www.aidio.in/aidio-icx-suite/