How Self-Serve Kiosks can help QSR Owners during Covid-19 times
Quick Serve Restaurants (QSR) have been forerunners in embracing technology advancements to their operations. Most importantly the current pandemic situation has triggered QSR owners to clasp Self-Serve Kiosks in a war footing. In this pandemic-affected world, not all of us are blessed to avail work from home facility. The frontline warriors like Doctors, Medical staff, Police forces, and Cleaning personnel have to operate in the field 24/7. Importantly, alongside the QSR operators are also forced to work on the field to serve all of us with the food. In this pretext, QSR owners, staff, and food delivery boys are also regarded as frontline workers in this humanity’s big fight against the pandemic.
In this context, the QSR owners can take up many safety measures to ensure a safer work environment for their staff. Clasping Self-Serve Kiosks at the restaurants is one of the big steps QSR owners can take to ensure the safety of both staff and customers. Most importantly Self-Serve Kiosks can eliminate face-to-face contact and enable the customers to maintain social distance without hassles. It also enables the walk-in customer to place an order without any human interaction. This Aidio Blog post explores various advantages the QSR owners can reap by adopting these technology-driven self-ordering kiosks.
What are Self-Serve Kiosks?
Self-Serve Kiosks or Food Ordering Machines are Interactive terminals. They act as frictionless cash counters in Restaurants and entitles the customers to place orders. The software applications embedded within provide a hassle-free experience for both the customers and QSR owners. Most of these Self-Serve Kiosks can be customized to suit the needs of the restaurateur. Furthermore, Better order accuracy and reduced waiting time are what a Self-Ordering Kiosk brings to the table.
Features of a Typical QSR Self-Serve Kiosks are:
- Provides personalised menu display
- User-friendly interface to place orders
- Displays prices and combo-offers
- Supports all forms of digital payments credit/debit cards, UPI scanners
- Generates detailed reports on customer preferences and actions
Why Kiosks When Online Apps Exists?
Many feel their mobile phones can do everything. They can place orders online via phone and why do they need Kiosks in the first place? The answer is, Mobile phones cannot do all activities. For instance, It is Kiosks and not mobile phones that can give physical deliverables like a paper tag that is attached to bags for identification. Phones cannot print tags that are used to identify bags while picking an order. Importantly, Kiosks and phones can be integrated to derive the best out of both. For example, customers can place orders over the phone and pick up the goods from a kiosk by keying in a code.
Advantages of Self-Serve Kiosks in QSRs
In the Indian context often the owner of a QSR or fast food plays the role of Cashier at order placing counters. In the current pandemic world, the safety of customers or staff is best assured by minimizing or even eliminating face-to-face contacts.
- Using a Self-Ordering Kiosk eliminates the risk of face-to-face contact at cash counters. Moreover, Self-Serve Kiosks eliminate the crowd at the cash counter.
- Importantly, The food order kiosks provide the convenience of selecting the food of your choice without the hustle-bustle.
- They are powered by digital payment methods thus keeping customers happy.
- Also, it can enable Synthetic Drive-thru as the kiosks can be placed in open space outside the restaurant premises. A great boost to implement social distancing isn’t it?
- The QSR owners can track and do simple data analytics of customers’ preferences.
- With the growing competition in the QSR industry adopting self-serve kiosks definitely boosts the business.
- Importantly, Customer Experience is enhanced to the next level as on-site patrons can submit their orders, pay, and avoid waiting in long queues.
Chain QSRs can reap the benefits
In an increasingly connected autonomous world, Self-ordering kiosks are playing a vital role. Chain QSR outlets like McDonald, Coffee Day, Starbucks, Pizza Hut, Dominos, KFC, Five Star Chicken can leverage the benefits of Self-Serve Kiosks to provide better customer experience and offer altogether different, agile, and practical experience to the customers and this could be the best winning move of their business.
Aidio Self-Serve Kiosks for QSR
In the Pandemic affected world, QSR owners can rely on Aidio Self-Serve Kiosks to restructure their operations and provide the best in class customer experience. Here are the key advantages of Aidio Self-Serve Kiosks.
- Fuels Upsell and Cross-Sell Feature: Existing customers have a 12 to 18% increase in orders.
- Easy to set up and Plug & Play Device: Operating the Self-Serve kiosks is definitely not rocket science.
- Reduces the Operation cost of the Restaurant.
- With Insured Hardware, no headache of maintenance for you.
- Also has a service network across India.
- Hassle-free payment: Enabled with UPI payment option.
- Kiosks as a Service Model: So, No Need for upfront investment in the Hardware. The Kiosks are available for QSRs at a price as low as Rs.150 per day. Thus, Offering small restaurants an accessible business model.
- Moreover, The Aidio simple kiosk can revolutionize the self-service kiosk Indian market and is possessing rich features like the Mcdonald kiosk.
- Furthermore, The Aidio team offers 24/7 Self-Service Kiosk Service as the product is homegrown and Aiddition technologies are in the space of touchscreen kiosk manufacturer domain for nearly a decade.
- In addition, Kiosk Cash is an emerging concept with UPI-based digital payments getting popular even in tier-2 and tier-3 cities of India.
- Also, Aidio and its parent company Aiddition technologies Private Limited is one of the leading self-service kiosks manufacturers in India. Thus, Aidio-SelfServe Kiosks is a reliable product by any standards.
- Furthermore, Preference is for Self-Serve Kiosks.
- The Self-Service Kiosk cost is affordable for those who wish to go for upright purchase. for details contact us
- A Made in India product
Summary
As Pandemic Covid-19 cases surge in the country, QSRs are fastly adopting Self-Serve Kiosks to cater to the needs of the customers in the new-normal world driven by social distancing and minimal face-to-face contacts. Also, The QSR owners can utilize the benefits offered by Self-Serve Kiosks like accuracy and reduced waiting time with provision for monitoring customer engagement. Most importantly, the life of QSR owners and customers is safe.
References
https://www.qsrmagazine.com/outside-insights/can-kiosks-help-restaurants-stay-alive-through-covid-19
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